CONNECTED VEHICLES AND VEHICLE-BASED PAYMENTS: SMART MOBILITY SURVEY

Most consumer vehicles manufactured today feature connected capabilities and advanced sensing technology, but a Verra Mobility survey found that American drivers are not yet taking advantage of connected vehicle benefits.

To examine the opportunities, challenges and attitudes about connected vehicles and connected services, Verra Mobility conducted a consumer survey of 2,000 Americans who currently own or lease a vehicle manufactured in 2019 or newer. We are excited to release the findings of this survey in a consolidated report. 

Highlights from our survey include:

  • 57% of Americans said connected vehicle services are a reason they would spend more on a vehicle.
  • Nearly 50% were using at least one service, such as FordPass®, Subaru STARLINK®, HondaLink®, NissanConnect®, Stellantis UConnect®, etc.
  • 70% of survey respondents said they would prefer to not connect their smartphone to their vehicle to enable digital services.
  • When asked, “If your car could pay for services such as gas, tolls, or parking directly without using your phone, would you enable this feature?”, 54% of survey respondents said, “yes.”

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Learn more findings and insights into the connected vehicle trends by downloading the report.

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