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For rental car customers, long wait times at the counter can take the excitement out of a trip before it even begins. For rental car companies, counter congestion and manual processing create operational strain during peak periods.
Today, Verra Mobility is introducing AutoKinex™ Virtual Agent, a new in-vehicle digital experience designed to help rental car customers truly skip the counter and complete their checkout directly from the vehicle.
AutoKinex Virtual Agent allows renters to review rental details and confirm or update addon services like tolling, prepaid fuel, or insurance through the vehicle’s infotainment system once they’re inside the car. Instead of returning to the counter, customers can complete these steps in a guided, self-service flow - saving time while creating a smoother start to their journey.
Bringing the Counter Bypass Experience into the Vehicle
Counter bypass options have grown in popularity, with research consistently showing higher satisfaction among renters who avoid the counter altogether. AutoKinex Virtual Agent builds on this trend by extending the counter bypass experience into the vehicle itself.
Powered by Verra Mobility’s AutoKinex™ connected vehicle payments platform, Virtual Agent shifts traditionally manual, in-person interactions into a consistent, automated digital workflow. The result is a more seamless experience for customers and a more efficient, scalable process for rental operators.
“Renters increasingly expect a fast, digital-first experience,” said Stacey Mosser, executive vice president at Verra Mobility. “AutoKinex Virtual Agent helps rental companies deliver on that expectation by allowing customers to complete their checkout and service selections directly from the vehicle while reducing counter congestion and improving consistency.”
See In-Vehicle AutoKinex Virtual Agent in Action
Driving Operational Efficiency and Incremental Revenue
Beyond checkout, AutoKinex Virtual Agent gives rental companies a new way to communicate with drivers during the rental. Contextual notifications can appear in the vehicle at key moments, such as reminders to refuel before return or opportunities to opt into fuel or tolling programs — creating a more helpful experience for renters while unlocking incremental ancillary revenue.
For rental operators, the benefits include:
- Fewer lines and reduced counter wait times
- Lower reliance on manual processing
- More consistent, compliant checkout workflows
- Improved customer satisfaction
- New opportunities to drive ancillary service adoption
AutoKinex Virtual Agent integrates with existing rental systems and is designed to scale across fleets and locations, making it easier for rental car companies to modernize operations without disrupting existing workflows.
AutoKinex Virtual Agent is available now.
Learn more at https://www.verramobility.com/autokinex-racs/.
Shape the Future of Digital Mobility
From software-defined vehicles to secure in-car payments, the industry is moving fast, and fleets need to keep pace.
Let’s talk about how Verra Mobility can help you integrate smarter, connected solutions that keep drivers moving seamlessly in this new digital era.
Start the conversation today.
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