A Commitment to Client Success

Verra Mobility is a global company with programs running around the world, but it’s filled with people working to make the world’s streets safer every day.

Part of that integral work involves working with our clients – cities, counties, police departments and everything in between – to ensure the success of their programs. Jeanette Serrano, client support manager, is a big part of that mission. Her team at Verra Mobility continues to serve clients long after their cameras are operational to ensure that their expectations are met and deliver what Serrano calls “world-class customer experience.”

“We support 168 client programs across the nation,” she said. “As their main point of contact, the client will reach out to us for any questions or concerns they may have regarding their program. We ensure that our equipment and service provided are next-level, and we are always available to them.”

Serrano and her team ensure that clients always have a single point of contact and a person on the other end of a phone call to resolve issues if they arise. Having a team dedicated to their needs from implementation through the life of the program sets Verra Mobility apart.

Verra Mobility’s clients have benefitted from that one-on-one customer service and support. The city of Bakersfield, for example, has been with the company since 2008 for a robust red-light safety camera program that has worked to make the community safer.

“The system has reduced the number of crashes at those intersections,” said Officer Dominic Gonzalez with the Bakersfield Police Department. “We also have a representative that is attentive to any questions or concerns we have.”

“Delivering on our day-to-day tasks with each client gives our clients a more personalized experience with Verra Mobility,” she said. “We know their program and expect ourselves to deliver greater quality and results. I am excited about our work at Verra Mobility because it has empowered me to provide a level of service that our clients deserve.”